Welcome to Wink & Nod®, an Ultra Decor, Private Ltd. (the “Company”) registered brand. Our goal is to ensure that you receive your best night sleep…ever. The company websites www.winknod.com, www.winknod.in, and www.winkandnod.in (collectively or singularly the “Website”) are designed to be both a service and source of information for our valued customers. By using the Website, you agree to be bound by the following terms and conditions. Please review carefully. This Agreement (“Agreement”) specifies the Terms and Conditions for use of the Company Website. This Agreement may be modified from time to time by the Company without notice. All changes shall be deemed effective immediately.
If you wish to return your mattress, please write to care@winknod.com within 100 calendar days from the date of purchase to request return and specify the reasons for returns. We will contact you for further information.
Please note that any customer errors such as wrong size or wrong products ordered are not eligible for returns. Also, customised mattresses and pillows are not eligible for return.
The company offers a 100-night trial for the Wink & Nod mattress sold on the website. If a customer is not satisfied with the mattress, he or she should contact customer service within 100 calendar days from the date of purchase. The company will pay for the return shipping cost, provided the mattress is returned from the original delivery destination. If the mattress is returned from a different location, the customer will bear the differential shipping charge. Company reserves the right to change or withdraw the 100-night trial program at any time.
Products damaged after customer usage, misused products or tampered products will not be eligible for returns. Eligibility will be determined by the Company. Any damage or defect not covered under the manufacturer's warranty will not be eligible for return. The original invoice with the company's seal and signature must be presented for all warranty and return requests in hard copy along with a declaration sent to you by the Operations team upon raising a return request. Please make sure to save the original signed invoice otherwise we will not be able to entertain returns.
The company takes exceptional care to pack and ship the products in a safe manner; the sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Customer care will be in touch for further information. Please write to care@winknod.com. In case you are returning a mattress, the Company will send you packaging material. We request that you place the mattress in the packaging material with utmost care do as to prevent any damage to the mattress on the way back to our warehouse.
All sales, interactions, terms & conditions, shall be governed and interpreted and construed in accordance with the laws of India. Specific disputes with the company shall be subject to the courts and authorities located in Maharashtra, India. You agree to comply with all applicable laws regarding the use of this Website and agree that all information provided to us by you is accurate. You agree to indemnify, defend and hold the Company and our partners, employees, and affiliates, harmless from, any liability, loss, claim and expense, including reasonable attorney's fees, related to or arising from your violation of the terms and conditions of this Agreement, the Company’s Privacy Policy, or use of the Website. All policies herein are subject to immediate change without notice at the discretion of the company. The Company may terminate this Agreement at any time, with or without notice, for any reason. If any provision of this Agreement is deemed to be unenforceable or invalid, that provision shall be limited to eliminated so that this Agreement will otherwise remain binding in full force and effect.
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